WhatsApp & Telegram Bot
“Handle more WhatsApp messages without losing follow-up.”
We deploy AI assistants directly into WhatsApp Business and Telegram.
They reply to common messages, process basic requests, send reminders, and route complex cases to your team with context.
Start with a focused first build.
Send the workflow, the tools involved, and where the handoff breaks. We will map the smallest build that can prove value before you commit to a larger system.
The useful parts of this build.
These are the pieces buyers usually need when the workflow has to run inside a real product, CRM, dashboard, or internal operation.
WhatsApp and Telegram replies tied to real customer records
Order, booking, payment, and support flows
Follow-up reminders after incomplete conversations
Images, PDFs, and voice notes routed for review
Staff handoff with the full message history
How this moves from audit to production.
The first version stays narrow enough to ship, but includes the architecture, integrations, model layer, review path, and observability needed by a real team.
Register WhatsApp Business and Telegram bot credentials, templates, webhooks, and channel-specific compliance rules.
Model message intents for order status, booking, payment follow-up, catalog questions, and human escalation.
Build Node.js handlers for inbound messages, media attachments, delivery receipts, and CRM record updates.
Add scheduled follow-up workers for reminders, abandoned conversations, and post-purchase check-ins.
Monitor response latency, failed sends, blocked templates, and handoff queue volume after launch.
Questions before building this workflow.
Can the bot process images, PDFs, and voice notes?
Yes. We route media through file validation, transcription or extraction where needed, and attach the parsed context to the conversation before the AI responds or escalates.
How are WhatsApp template rules handled?
We separate session messages from approved outbound templates, track opt-in status, and build retry logic for rejected or expired template sends.
Can staff take over a conversation without losing context?
Yes. The handoff includes the contact record, channel, transcript, intent, unresolved fields, and the last AI action so staff can continue without asking the customer to repeat details.
Related services in this category.
Send one workflow.
Send the workflow. We will show what to build first.