Basic chatbots frustrate users because they cannot find the right answer or complete the task.
20 / Chatbot Development
Chatbot Development
Chatbots that answer from your knowledge and act on your systems.
Conversational interfaces for support, sales and internal help, connected to your systems.
We load your help centre, past tickets and policies into a knowledge base, then test the bot against the questions customers really ask. Answers always cite a source, and anything outside it routes to your team.
What the build includes
A complete production workflow.
Knowledge base and retrieval
Your articles, policies and product data indexed so the bot answers from approved sources.
Chat widget and internal bot
A website chat for customers or a bot inside your team chat for staff questions.
Helpdesk and CRM integration
Tickets created, tagged and assigned automatically when the bot cannot resolve something.
Question gap report
A list of questions the bot could not answer, so you know which articles to write next.
Where it applies
Typical chatbot development work.
- →Order status and returns questions
- →HR policy answers for employees
- →Pre-sales product questions
- →IT help desk triage
How a project runs
Four steps, no surprises.
- 01
Discovery call
A short call about the goal and the first workflow or feature worth building.
- 02
Written scope
What is built, which tools it touches, what a person approves, and the timeline, agreed before work starts.
- 03
Build and review
Short iterations connected to your tools, reviewed with your team before anything ships.
- 04
Launch and handoff
Go-live with documentation and an owner on your side. You own what we build.
Technology and fit
Built with the right tools, not every tool.
The exact stack follows the workflow, security requirements, existing systems, and deployment environment.
Technologies
OpenAIClaudeLangChainNode.jsPython
Industries
Expected outcomes
- →Common questions answered instantly
- →Fewer repetitive tickets
- →Answers consistent with your policy
- →Clean handoff with context to agents
- →Insight into what customers struggle with
Common questions
Before we scope it.
How does it avoid giving wrong answers?
It answers only from your approved content and shows the source. When confidence is low it says so and passes the chat to a person.
Can it take actions, not just answer?
Yes, such as checking an order, resetting a request or creating a ticket, using permissions you define for each action.
How do we keep it up to date?
Content syncs from your help centre or documents on a schedule, and changes appear without redeploying the bot.
Keep exploring
Related services and technologies.
Free Audit
Get my free Audit ↗Know what to build first.
We review the workflow, recommend the first build, and give you a rough price range and timeline before you commit.