AIRA Voice AI

A phone-agent experience with an operator view of the conversation

Services: AI Receptionists ; AI Agents ; AI ERP & CRM
Delivery: AIOVIX-owned voice product and demonstration workspace.

A voice-agent demo has two audiences. The caller needs a natural conversation. The person buying or operating the system needs to know what was captured and what happens after the call.

AIRA was built to show both sides: a phone interaction and an operator-facing call view.

The application connects a Twilio phone path to a voice agent. Production notes specify an ElevenLabs-connected route, while the repository also contains an OpenAI Realtime media bridge.

The agent instructions cover qualification, business questions, lead-capture scenarios, and human-contact requests. The workspace exposes call status, transcript records, summary support, and email notifications.

Booking roleplay uses sample slots. A demonstration can show the conversation without falsely recording a live appointment.

Keep voice-provider paths distinct. The ElevenLabs configuration and OpenAI bridge are separate implementations. A deployment chooses the path it is using.

Track call state outside the spoken exchange. Voice and call-status webhooks support the operator view.

Validate provider callbacks. Production requirements include Twilio signature validation, HTTPS webhook configuration, and dashboard authentication.

Make deployment readiness visible. A health endpoint checks the required production configuration.

AIRA provides a phone experience that can be demonstrated alongside call information and transcripts. This allows a buyer to examine the conversation and its operational record together.

No production call-volume or latency benchmark is attached to this study. The local version uses an in-memory call store; durable retention and production CRM persistence need confirmation against the deployed version before being included as delivered scope.

Next.js, React, TypeScript; Twilio voice and status callbacks; ElevenLabs production-path configuration; OpenAI Realtime media bridge and summary code; Resend; authenticated dashboard and health checks.

Hear the agent and inspect the call.
AIRA combines an AI phone experience with call visibility, transcript support, and an operator workspace. The product gives us a working environment for demonstrating the voice workflow.

AIRA is our own voice-agent product. We use it to show the phone conversation and the operator view together, including what the system captures and what staff would need for follow-up.